Counter Fraud

Investigative Interviewing (Enhanced)


To provide experienced Accredited Counter Fraud Specialists with an opportunity to build on their skills and knowledge to assist with their Continuing Professional Development.

Learning outcomes

On completion of the course students should be able to:

  • Work to and apply the seven Principles of Investigative Interviewing
  • Prepare and thoroughly plan an interview using the PEACE model guidance to obtain best evidence
  • Conduct pre interview briefings and disclosure with legal representatives
  • Explain the importance of describing the procedures to the interviewee before the interview commences
  • Effectively build rapport
  • Use the Conversation Management technique to elicit information
  • Explain the importance of allowing the suspect to provide a full account
  • Develop topics for further discussion
  • Use pauses and silence correctly and effectively
  • Handle difficult situations in a professional manner and describe courses of action to address them
  • Identify potential security and welfare issues
  • Describe the rights and roles of victims, witnesses and suspects or anyone else involved in the interview
  • Handle professionally the presence of third parties
  • Demonstrate the correct handling of exhibits
  • Explain sections 76 and 78 of the Police and Criminal Evidence (PACE)Act 1984 and what makes evidence inadmissible
  • Describe the appropriate communication methods for checking the meaning and accuracy of the information provided, and challenging a suspect’s account
  • Know when and how to introduce ‘evidence of bad character’ in an interview
  • Explain the Cognitive Interview instructions when interviewing witnesses
  • Correctly demonstrate through role play a successful audio recorded interview within the constraints of the legislation, applying the requirements of the PACE Act 1984 and Codes of Practice
  • Evaluate their performance as an interviewer and identify any learning points from it

Who should attend

  • Experienced Accredited Counter Fraud Specialists and Managers
  • Staff who want to enhance their investigative interviewing skills

Course delivery

The course is very interactive being practical skills and knowledge based.  Training methodologies include classroom based learning; trainer led discussion; syndicate and pair working; quiz activities; power points and case studies.  The training is fully evaluated with results fed back to the organisation.

Assessment and trainers

Students have the opportunity to assess their learning through the completion of a multiple choice question test and, on successful completion, receive a certificate to evidence their Continuing Professional Development.   The course is delivered by experienced and qualified Counter Fraud trainers who are subject matter experts in the field of investigative interviewing.

Duration and student numbers

Each course is tailored to meet the specific needs of the customer.  Depending on the depth of content and the amount of practical application, two to five days with a maximum of twelve.

There are no upcoming events at this time.

Contact us

For further information on any of our products and services please contact either Peter or Malcolm:

Peter Darby | 07714 216126

Malcolm Hollett | 07522 394883